At luvvsi.com, we want you to be happy with your purchase, so we are pleased to offer a 14-day refund or exchange policy for all unopened and unused items. Plus, if your used item breaks or becomes faulty within 180 days of your purchase you may return it to us for a refund or exchange.
Simply contact us HERE with full details of the reason you wish to return your product(s) and your preference to the above options.
Please ensure that you package all your items safely before returning them to us.
We highly recommend obtaining a free proof of postage certificate or use a trackable service when you send your return just in case it is lost in transit or there is any issue with us receiving it. Don’t forget to hold onto this information until we have processed your refund or replacement.
Please note that luvvsi.com do not cover any faults that are caused by accident, neglect, misuse or normal wear and tear.
We are unable to refund the cost of postage unless agreed by luvvsi.com prior to the product(s) being returned.
You must return all leaflets, cards, instruction manuals and packaging with your order (even if it is faulty) as we may not be able to process your replacement without this information.
If you have used the item, please make sure that it has been thoroughly cleaned. If we find that the item is not in a faulty condition a refund or exchange will not be honoured.
When ordering lingerie, underwear or swimwear, you are of course able to try this on for size but please wear your own underwear underneath as we will not be able to accept soiled or damaged items of this type for a refund or exchange, all items of this category must also be returned with original tags and labels intact with the original packaging otherwise, we will not be able to accept your return.
Unused Products: Please make sure that your item is unopened, unused and undamaged (unless it is faulty), plus all wrapping, packaging and/or leaflets and instructions must be intact. Remember to detail whether you would like a refund or an exchange. Your request will be handled and processed as soon as possible, and you will be notified when we receive the returned parcel. Please be advised that any originally paid postage costs cannot be refunded.
Faulty Products: If your product is faulty, please make sure that you clearly detail the issues you are having. You may wish to contact our Customer Care team beforehand as some items may have remotes or battery compartments that have a trick to them!